cv789 Privacy Policy
Learn in detail about how your personal information is collected, stored, and protected — and about your privacy rights on the cv789 platform.
Section 1 — Introduction
cv789 ("we", "our", "platform") operates an online gaming service for players in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, and protect your personal information when you use the cv789.bar website and related services.
By using cv789's services, you consent to the data processing practices described in this policy. We treat your privacy as a top priority and are committed to protecting your information at all times.
This policy applies solely to the cv789 platform — it does not apply to any third-party websites or services linked from our website.
Section 2 — What Information We Collect
Information You Provide Directly
When you register an account on cv789 or use our services, we may collect the following information:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Payment information (bKash, Nagad, Rocket, or Upay number — not card or bank details)
- ID document (National Identity Card — if identity verification is required)
- Gaming preferences and any information you voluntarily provide
Automatically Collected Information
When you use the cv789 platform, certain information may be collected automatically, such as:
- IP address and device information (device type, operating system, browser)
- Login time, session data, and page-view history
- Gaming activity logs and transaction history
- Information obtained from cookies and similar tracking technologies
- Referral source and click-through data
Information from Third Parties
In some cases, we may verify information through trusted third-party providers for the purpose of identity verification or fraud prevention. No information obtained through this process is separately collected or stored beyond your original registration data.
Section 3 — How We Use Your Information
cv789 uses collected information only for specific, legitimate purposes. These purposes are described in detail below.
Account & Service Management
Your information is used to create, manage, and secure your cv789 account. This includes processing transactions, verifying deposits and withdrawals, and distributing rewards.
Identity & Age Verification
cv789 is for users aged 21 and above only. Verifying your information is necessary to confirm your age and to prevent fraudulent activity.
Customer Support
Relevant information is used to help our 24/7 live chat and email support team resolve your issues. Your communication history may be retained for quality control purposes.
Responsible Gaming
Monitoring your gaming behavior to identify signs of problematic gaming and provide timely assistance is part of cv789's responsible gaming commitment.
Communications & Notifications
Your email or mobile number may be used to send important account-related notices, security alerts, and relevant promotional information. You may request to stop receiving promotional communications at any time.
Security & Fraud Prevention
Log and transaction data are analyzed to prevent unauthorized access, fraudulent activity, money laundering, and misuse of the platform.
Section 4 — Sharing & Disclosure of Information
We Do Not Sell Your Information
cv789 never sells, rents, or commercially transfers your personal information to third parties. Your privacy is a core foundation of our business model.
Limited Third-Party Sharing
Your information may be shared with third parties only in the following limited circumstances:
- Payment providers: Information necessary to process transactions via bKash, Nagad, Rocket, and Upay is shared only with the relevant payment provider.
- Technology service providers: Those who work on our behalf to operate the platform may access information only under contractually bound confidentiality terms.
- Legal obligations: Disclosing information in response to a court order or a lawful request from a legal authority may be our legal duty.
- Business transfers: In the event of a change in business ownership, user information may be transferred as part of the assets — however, the new owner will be required to maintain privacy protections equivalent to this policy.
Game Providers
When playing games from providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others, the minimum technical data required to operate the relevant gaming software may be transmitted to their servers. This information is governed by their own privacy policies.
Section 5 — Cookies & Tracking
What Are Cookies and Why We Use Them
Cookies are small text files stored in your browser or on your device. cv789 uses cookies for the following purposes:
Essential cookies: Required to maintain login sessions and operate core platform functions. Without these, the service will not work properly.
Analytics cookies: Used to understand how users interact with the site and to improve our services.
Preference cookies: Help remember your language preference and other settings.
Managing Cookies
You can control or delete cookies through your browser settings. However, disabling certain essential cookies may cause some features of the cv789 platform to stop working properly.
Section 6 — Data Retention & Security
Retention Period
Your information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a period of time as required by legal obligations, dispute resolution, or fraud prevention.
Security Measures
cv789 uses industry-standard security technologies to protect your information, including:
SSL Encryption (SSL/TLS): All data transmission between you and our servers is encrypted.
Encrypted databases: Sensitive information is stored in encrypted form even at rest.
Access controls: Only authorized personnel can access specific information.
Regular security reviews: Our security measures are regularly tested and updated.
However, no digital system is completely secure. If you believe your account security has been compromised, contact us immediately at [email protected].
Section 7 — Your Rights
As a user of the cv789 platform, you have the following rights regarding your personal information.
Right to Access
You may contact us at any time to find out what information we hold about you. We will provide that information within a reasonable timeframe.
Right to Correction
If any of your stored information is inaccurate, you may request that it be corrected. Our support team will process this request promptly.
Right to Deletion
You may request to close your account and have your information deleted. However, certain information may need to be retained for a specified period due to legal obligations or ongoing investigations.
Opt-Out of Promotional Communications
You may request to stop receiving promotional emails or messages at any time. However, it is not possible to stop sending important account-related notifications.
How to Exercise Your Rights
To exercise any of the rights above, contact us directly. We will respond to your request within a reasonable timeframe after verifying your identity.
Section 8 — Minor Protection
cv789 services are for individuals aged 21 and above only. We do not intentionally collect any personal information from minors.
If we become aware that a minor has registered on our platform, we will immediately close that account and delete all collected information.
If you suspect a minor is using cv789, please notify our support team immediately.
Section 9 — Policy Changes
Change Notification
cv789 reserves the right to update this privacy policy from time to time. For any significant changes, we will:
- Publish the updated version on this page.
- Clearly indicate the date of the change.
- If the change is significant, registered users may be notified by email.
Continuing to use cv789 after the updated policy is published will be considered as your automatic consent to the revised terms. We recommend visiting this page regularly.
Section 10 — Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team through the following:
Email: [email protected]
Live Chat: Available 24/7 — support in Bengali and English
Our privacy team will process your request as quickly as possible. Information-related requests will be fulfilled only after your identity has been verified.
Related Policies
To fully understand cv789's complete rules and terms, please also read the following pages:
- Terms & Conditions — All terms of service
- Responsible Gaming — Information on safe gaming
- About Us — Learn more about cv789
- FAQ — Common questions and answers